Home For 4D Flash Card

Frequently Asked Questions


Q : How many cards are inside the pack?

A : One pack of cards consist of 26 illustrated cards + 1 instruction card.


Q : Do you provide Cash on Delivery?

A : Unfortunately, we do not provide cash on delivery if you buy through this website BUT you may contact our official stockist nearest to you to COD with them


Q : Can I get a discount?

A : Sorry, it’s a fixed price


Q : Do you welcome a reseller?

A : Yes we do, if you’re interested you can drop us an email to sales@4dflashcard.com and we will reply your email within 1-3 business days


Q : Can I place my order across the telephone?

A : We can only process orders placed through the website. This policy ensures that we can accept your orders quickly and that your details are kept secure throughout the ordering process.


Q : Do you ship internationally?

A : Yes we do. But the international shipping cost would be more expensive than the pack of cards itself. If you’re totally okay with that we would love to send it to you. Simply e-mail us at sales@4dflashcard.com


Q : Can you provide tracking numbers for our package?

A : Yes, once we have dispatched your package (either Monday or Thurday in the same week), we can email you the tracking number.


Q : What are the minimum specifications for mobile devices to run the 4D+ App?

A : For iOS devices, iOS 5 is the minimum requirement and for Android devices are Android 2.2 Gingerbread. Please make sure that you have a built in camera phone to enter the AR mode and have a spare memory on your mobile device to run the app properly. However, we have created the Lite version for low spec mobile device. It is also available to download for free on the App Store and Google Play.


Q : I'm using iOS devices. Why do I need WiFi to download the Animal 4D+ App?

A : You need WiFi access to download, because the current size of the app is over 100MB. However, we will downgrade the size of the Animal 4D+ App, and it will be ready to download on the App Store by the end of April 2015.


Q : I tried to scan but when I entered the AR mode, my screen went blank. Why?

A : You may go to your settings and allow the camera to access the app. If you still find a problem, you may directly email to info@octagon-studio.com


Q : Do you have any other series beside the Animal 4D+?

A : Stay tuned for any new product update via our FB Page : 4D Flash Card Malaysia 🙂


HURRY! 20% OFF with min purchase of 4 items (Coupon: 20off) 10% OFF with min purchase of 2 items (Coupon: 10off)
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